By Kurt Seifried (kurt@seifried.org)

Just so we’re clear I’m using the word work in this context (from Dictionary.com):

19. to act or operate effectively: The pump will not work. The plan works.

In this context I think it’s quite clear that user education will never work. Of course saying this is tantamount to heresy for many people, but we also used to think the world was flat.

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